DIGITAL CONCIERGE PLATFORM
Enhance customer relationships by offering digital Lifestyle Concierge solutions - white labeled, through a PWA, and Chatbot, integrated with Netbanking and Mobile Banking.
As the fight for wallet share and share of spends intensifies among different financial institutions, it’s imperative to establish a deeper relationship with customers not just by acting as their financial concierge, but also as their lifestyle concierge. Moreover, antiquated agent-based concierge systems result in bloated costs, higher TAT for request fulfilment and general customer dissatisfaction.
"At Your Service" is PoshVine’s lifestyle digital concierge solution that helps your customer get all key lifestyle services under one roof - from travel bookings and gifting to doctor consultations and admission assistance for your kids. Delivered through an in-app PWA, a Chatbot and also through an agent portal, it helps increase engagement, spends and brings down your erstwhile concierge costs.
Premium Electronics
OPD, IPD Assistance
Personal Shoppers
Holiday Packages
Spas & Salons Discounts
Medical Second Opinions
Expeditions Planning
Gifting
Experiences
Special Requests
Dining
Event Management
Private Jets & Yacht Transfers
Virtual Executive Assistant
Online Doctor Consultation
Celebrity Designer Access
Global Airport Concierge
Events & Concerts Tickets
Flight Bookings
Health Checkups
Hotel Bookings
Train Bookings
Cruise Booking
Luxury Art
Diet Planning
Car Rentals
Gift Vouchers
Bus Booking
Chef-at-Home
Flight Bookings
Hotel Bookings
Experiences
Holiday Packages
Gifting
Dining
Event Management
Special Requests
Luxury Art
Online Doctor Consultation
Diet Planning
Events & Concerts Tickets
Spas & Salons Discounts
Bus Bookings
Train Bookings
Premium Electronics
Global Airport Concierge
Virtual Executive Assistant
OPD, IPD Assistance
Medical Second Opinions
Health Checkups
Car Rentals
Private Jets & Yacht Transfers
Chef-at-Home
Expeditions Planning
Cruise Booking
Gift Vouchers
Celebrity Designer Access
Philanthropy
Personal Shoppers
For queries coming in through phone concierge, the agent makes the booking on behalf of customer and triggers a payment link that the customer receives on email and SMS.
Take whichever categories matter to your customers and go-live within a couple of weeks, while staying compliant with your brand and security guidelines.
Whether its seamless tokenized onboarding, or via APIs, or via SSO, the Digital Concierge solution ensures friction-free authentication and benefits discovery.
The service orchestration layer shows oft-used services and recommends relevant concierge services to users over time, to drive more relevance and usage.